Contact Us
For product support, order questions, collaborations, Sound Map submissions, and general inquiries, please contact the relevant team below.
Customer Service
support@dzelabs.com
For orders, shipping, returns, product support, and account questions.
Sound Map and Collaborations
sound@dzelabs.com
For Sound Map submissions, field recording projects, artistic collaborations, research, and publishing.
Privacy Requests
privacy@dzelabs.com
For requests concerning access, correction, deletion, or other privacy rights.
Business Address
202A, C3 Block, OCT-LOFT
Nanshan District
Shenzhen, China
Response Time
We aim to respond within three business days. Please include your order number when contacting us about a purchase.