Refund Policy
Effective Date: June 1, 2026
Last Updated: June 1, 2026
Applies To: purchases from www.dzelabs.com
1. Return Period
You may request a return within 14 days after receiving your order. Contact us before sending any item back so we can confirm eligibility and provide return instructions.
2. Return Eligibility
Returned items must be unused, in the condition received, and include their original packaging, accessories, documentation, and proof of purchase.
3. Non-Returnable Items
Customized products, digital products, gift cards, opened consumables, and items marked final sale cannot be returned unless defective or otherwise required by applicable law.
4. Damaged, Defective or Incorrect Items
Inspect your order on arrival. Contact us promptly with the order number, a description, and clear photographs if an item is damaged, defective, or incorrect.
5. Return Shipping
Customers are responsible for return shipping unless the item is defective, damaged on arrival, or incorrect. Original delivery costs and import charges are generally non-refundable.
6. Refunds
After inspection, we will notify you whether the refund is approved. Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.
7. Exchanges
For the fastest exchange, request a return and place a new order after the return is accepted. Replacement availability cannot be guaranteed.
8. Order Cancellation
Contact us as soon as possible if you need to cancel an order. Once an order has entered fulfillment or shipped, it must follow the standard return process.
9. Contact
For return or refund requests, email support@dzelabs.com with your order number.