Shipping Information

1. Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Orders above 250 USD, excluding taxes and duties, automatically qualify for free shipping when eligible.

2. Shipping Methods

We use reliable international courier services for global orders:

• DHL Express or FedEx for tracked, signed delivery and insurance on high-value packages.
• International tracked postal service for small, lightweight items.

We cannot guarantee delivery or package security when unattended delivery is requested. We recommend a signed-for service whenever possible.

3. Order Processing Time

Orders are dispatched within three business days after payment confirmation, excluding weekends and public holidays. Pre-order items follow the timeline stated on the product page.

4. Estimated Delivery Times

Delivery times are estimates. Carrier schedules, customs inspections, weather, and local disruptions may cause delays.

5. Import Duties, Taxes & Customs

International orders may be subject to import duties, VAT, taxes, customs clearance charges, or courier brokerage fees. These are determined by local authorities and are the recipient’s responsibility.

We do not collect, reimburse, or assume liability for customs-related charges. The recipient must cooperate with any required declaration or clearance process.

6. Tracking & Delivery

After dispatch, you will receive a shipping confirmation with a tracking number and carrier link. Tracking may also be checked through the carrier’s official website or 17TRACK.

7. Contact

For shipping inquiries, tracking support, or delivery issues:
support@dzelabs.com
202A, C3 Block, OCT-LOFT, Nanshan District, Shenzhen, China